Marken Germany leveraged a Next Flight Out solution and the UPS Air network to recover a stranded shipment and protect a time-critical patient delivery

Objectif 

Secure a dropped shipment and transport a recently manufactured radiopharmaceutical from Cologne, Germany to Singapore before the product's efficacy delivery window expires.

Défi

The request from the client was an emergency after their shipment was dropped due to an airline labor strike. The response time was crucial. Marken teams rushed into action, recognizing the efficacy of the shipment was being challenged. Time is of the essence for nuclear medicines, and this last-minute disruption left the radiopharmaceutical's half life ticking away, compromising potency and the patient's treatment. Elevated customs scrutiny for a class 7 radioactive shipment added to the clearance time frame to reach the final destination 6,500 miles away. 

Solution

Marken's 24/7 qualified representatives were able to take action immediately and made rapid plans using an established list of airline and custom contacts. Due to the urgency, the most rapid option was to leverage an available flight from the UPS air fleet. The reduced dependency on a single carrier network makes it possible to get the shipment en route quickly. 

With established security protocols and streamlined paperwork, Marken's team was able to fast-track customs clearance to its destination. This emergency pivot ensured that schedules were met, transforming a potential loss of a life-saving radiopharma product into a successful shipment for patients. 

Résultat

The timely recovery rescued the shipment and was a demonstration of Marken's agility, resilience, contingency planning, and patient-first mindset. The crisis proved Marken is a dependable partner with ready solutions in place to ensure disruption is rapidly averted. The lesson was clear that for time-critical radiopharmaceutical shipments, access to alternative transport capacity is not an option, but a necessity.